.svg){kind=icon}
What is the NATSIFACP Regulation Support Hub?
Funded by the Australian Government, Department of Health, Disability and Ageing, this webpage was developed as part of the NATSIFACP Regulation Support Hub, delivered by Ninti One Limited and Culturally Directed Care Solutions (CDCS). The Support Hub provides tailored support, training, resources and advice to assist NATSIFACP providers transition to and comply with the Aged Care Act 2024.
The Support Hub will operate from 1 July 2025 to 30 June 2027, providing ongoing support via phone, email and video conferencing. The Support Hub can connect all NATSIFACP Service Providers with practical resources and experienced Aged Care advisors to help you understand and meet your obligations under the Act.
Types of support
Through the Support Hub you can access one-on-one tailored support in addition to general information and guidance. Our support may include:
- General advice on how to approach the Aged Care Act 2024
- Support to identify the changes and how they will affect you
- Access to practical guides and resources
- Help with training and education
- Support developing individual change management plans
- Support with finance, reporting and compliance requirements
How to access support
You can contact the Support Hub during business hours (8am – 4pm AEST)
Phone: 0429 621 646
Email: natsifacregulationsupport@nintione.com.au
Resources
NATSIFACP Support Hub Workbook
NATSIFACP Workshop Reimbursement Guidelines
NATSIFACP Regulation Support Hub Reimbursement Template
NATSIFACP Understanding Category 4
NATSIFACP Understanding Category 5
NATSIFACP Board reporting template
NATSIFACP Governing Body evidence
NATSIFACP Board Induction Checklist
NATSIFACP Board Self-evaluation tool
NATSIFACP Cultural Safety and Governance Guide
NATSIFACP Cultural Safe Care Plan Prompts
NATSIFACP Cultural Safety language guide
NATSIFACP Whistleblower Toolbox Talk
NATSIFACP Yarning with Families and Communities Practical Guide and Checklist
NATSIFACP Audit Evidence Collection Tool Webinar
Department of Health, Disability and Ageing Resources
National Aboriginal and Torres Strait Islander Flexible Aged Care Program Manual
Subscribe: Your Aged Care newsletters and mailing list
Aged Care Assessment Manual v8.1
First Nations Aged Care Assessment team contact details
Regional, Rural and Remote Home Care Workforce Support Program
Associated Providers under the Aged Care Act 2024 – webinar
Guide to changes to financial reporting 1 November 2025
About the new Aged Care Act
Webinar: Reform readiness for NATSIFACP providers
Modules: eLearning for the new Aged Care Act
Regulation and oversight under the new Aged Care Act
Aged Care Act – What is new or changing?
Your Guide to the Aged Care Act 2024 – Facilitator Guide
Working in aged care – A guide for workers about the new Aged Care Act
New Aged Care Act landing page
A new Aged Care Act for the rights of older people
Summary of key changes to the new Aged Care Rules
The new regulatory model – Guidance for NATSIFACP providers
Guidance for associated providers (including Regulatory Bulletin)
Preparing for the New Aged Care Act
Prepare for the new Aged Care Act
New Aged Care Act resources for aged care providers (link)
First Nations Resource Hub – Aged Care Quality and Safety Commission
Clinical Governance – Aged Care Quality and Safety Commission
New Aged Care Act: A guide to digital changes for providers
My Aged care for service providers
Child Safe Statements of Compliance Process
Audit Evidence Collection Tool
Care Delivery Evidence Collection Tool for Category 4 and 5
Care Delivery Evidence Collection Tool for Category 6
Subscribe to the Aged Care Quality and Safety Commission bulletins
.png)
.png)
